Shipping and Possible Returns

Conditions of Use
Netmore Outlet reserves the right to change the terms of use at any time without prior notice to the customer, and it is the customer's responsibility to review the terms of use regularly.
Contract Resolution for Distance Purchases (Made on www.netmoreoutlet.com) For distance purchases (online purchases delivered to the customer's address via courier), Portuguese law grants the consumer a 14-day period (commonly known as the reflection period) after physically receiving the goods, during which they can return the item(s) without the need to provide a reason.
In cases of contract resolution, the return shipping costs are the responsibility of the consumer, as stipulated in article 13(2) of Decree-Law No. 24/2014, of February 14th.
The goods must be returned to Netmore Outlet via courier within 14 (fourteen) days after receiving the products, with the customer being fully responsible for the shipping costs.
The customer must provide their name, order number, and attach the corresponding purchase receipt/invoice. After receiving and evaluating the product(s) (which must comply with point 1), Netmore Outlet will inform the customer of their entitled refund (if applicable) within 10 business days. The customer must ensure that the returned products are well-packaged, as Netmore Outlet is not responsible for any damage or loss of goods during transportation.
In the case of contract resolution for orders with free shipping, the return charges are the responsibility of the consumer, and the initially waived shipping costs will be charged (at the price stated on our website) through the issuance of an invoice, with the corresponding amount deducted from the refund.
Contract Resolution (Returns) for Purchases Made Directly in Our Store For purchases made directly in our physical store, unlike distance purchases, Portuguese law does not establish the obligation for the selling company (in this case, Netmore Outlet) to accept contract resolution (returns) unless the item is defective. In such cases, we only accept exchanges/returns when the product has a manufacturing defect.
Note: Pick-up of orders in the physical store resulting from reservations or purchases made previously through the Online Store will be subject to the legislation governing purchases made directly in the physical store and will not be considered a distance purchase.
Acceptance Conditions for Returns/Exchanges
1. You will need to return the unused item in its original sealed packaging, with pristine manuals and accessories, in the same condition in which it was sold.
2. The returned item must be intact and free from any signs of use or damage.
3. Along with the returned item, you will need to include the purchase receipt indicating the same item.
In case any of these conditions are violated, we will not be able to accept the return (and the subsequent refund) or exchange.
Products NOT accepted for Returns/Exchanges
Unless there is a technical anomaly, there are certain items that, due to their nature, cannot be accepted for returns/exchanges.
1. Returns or exchanges of robotics components, sensors, prototyping boards and modules, batteries, power banks, memory cards, external hard drives, semiconductors, line transformers, laser optics, soldering equipment, headphones/headsets, consumables/wearables, or software are not accepted.
2. Returns or exchanges of products with opened, torn, or damaged packaging are not accepted, as the product becomes unusable and cannot be resold.
Returns are not accepted for items ordered at the customer's special request. Netmore Outlet cannot be held responsible for dissatisfaction with the product and automatically rejects its return, as there was prior information/acceptance/agreement regarding the characteristics/specifications of the product(s).
Returns refund methods
If you request a refund for online purchases, it will be processed through Bank Transfer or Paypal, depending on the initial payment method. Netmore Outlet will refund the amount paid for the item once the technical verification of the product's condition and compliance with the aforementioned conditions (Point 1) has been completed.
How to proceed in case of breakdown/return
To initiate the process of a defect/return, you must open an RMA request, mentioning "After-Sales" in the subject line. This form will be reviewed by the department, which will respond with a process number that should accompany the product along with the proof of purchase.
After submitting the form, you should wait for a maximum of 72 business hours for our contact, providing final instructions.
Upon receiving our return confirmation, you should send the item via a carrier to our store in Lisbon (Netmore Outlet, Avenida Mouzinho de Albuquerque, 36-B, 1170-264 Lisbon). If the item is in compliance, the cost of the return shipping will be borne by the consumer.
The customer must ensure that the returned products are properly packaged, as Netmore Outlet is not responsible for any damage or loss of goods during transportation.
Who bears the transport costs?
The transportation costs are always the responsibility of the customer, while the shipment to the customer is handled by Netmore Outlet. If the customer prefers, they can visit our store to drop off the product. Once repaired or replaced, the product can be sent to a customer's chosen address. If it is determined that the product is fully functional and the reason for its malfunction is the customer's lack of technical knowledge, the shipping costs to the customer will be borne by the customer.
Netmore Outlet is not liable for damages caused during transportation. It is the customer's responsibility to inspect the packaging upon delivery and inform the courier of any issues. All shipments are insured, and for the insurance to be activated by the carrier, damages must be documented on the delivery receipt, which the customer signs as proof of delivery. If the customer fails to mention on the delivery receipt that the product was damaged by the carrier, the carrier may consider the damage to be caused by misuse or negligence. Therefore, please check the condition of the box(es) and inform the courier of any observations during delivery, such as "Damaged box," "Box with signs of impact," or "Box without Netmore Outlet tape."
After accepting the order and during its unpacking, if you discover any damage caused by transportation or any missing items, you must contact us immediately via email on the same day of delivery, providing a detailed description and photographic evidence.
Failure to comply with this process releases Netmore Outlet from any liability.

Shipping and Returns

The following are the terms of the legal agreement between the Customer/Consumer and Netmore Outlet. By accessing, browsing, and using our online store (www.netmoreoutlet.com), the Customer acknowledges that they have read, understood, and agreed to our Terms of Use.